Privacy Policy

This policy was last updated on May 17, 2010
Open Kernel Labs (OK Labs) has created this privacy statement in order to demonstrate our strong commitment to privacy. OK Labs is deeply committed to respecting and protecting your right to privacy and takes your privacy seriously. We have very strict privacy policies and we strive to keep your personal information secure. To that end, we have prepared this privacy policy to disclose and describe our information gathering and dissemination practices for this website.

Privacy Policy Overview

OK Labs products, operating systems, and corporate doctrine are committed to respecting your privacy and the protection of the personal information shared with us.

This policy statement explains the way your personal information is collected, used, and disclosed. Personal information may include name, address, phone number, title, employer, e-mail address or other contact information, as well as personal interests.

By helping you understand our Privacy Policy, we open the way to better communications and service. We handle your personal information with care and respect.

Information Collected

OK Labs collects and uses personal information to provide outstanding customer service, easy access to our software products and services, and to increase the availability of our deliverables.

We collect information in a variety of ways. When you:

  • correspond with us
  • call to make a purchase
  • make an online purchase
  • request service
  • register products online
  • register to attend training
  • participate in a survey and evaluations
  • apply for Internet services
  • join an e-mail mailing list
  • request support for OK products
  • request information
  • participate in promotions
  • submit questions or comments
  • provide information by phone or form
  • submit personal details through our website

We also collect information:

  • from third parties such as OK Labs alliances and partners
  • via credit reporting agencies
  • from publicly available sources of information
  • at conventions, trade events, and expos

When accessing our website the IP address may automatically be captured, as well as the Internet service provider's information. This information is used to administer and improve our site's performance, diagnose server problems, and to help ensure website security.

Collection Notice and Use of Your Personal Information

When your personal information is collected directly from you, we give you notice of our intended use through a "purpose statement". The purposes include:

  • providing you with information, goods, or services
  • promoting and marketing OK Labs and for research purposes
  • providing statistical information to government and other organizations;
  • assessing, receiving, managing, or terminating receipt of goods or services assessing, managing, and terminating joint ventures and collaborative projects as required by law (responding to a subpoena, warrant, audit, or agency action, or fraud prevention)

Your personal information is also used to provide you with information regarding your account and the products or services you purchase from OK Labs. Collecting your personal information enables us to better understand your needs and interests, improves our service, and personalizes communications.

When third party sources are used, we will attempt to contact you regarding the reason your personal information is being collected.

Disclosing Personal Information

At times, personal information may be transferred to outside organizations, including OK Labs-related companies, partners, third parties who provide us with assistance/various outsourced business functions.

OK Labs takes reasonable steps to ensure that third parties protect your personal information.

Additionally, your personal information may be disclosed to:

  • your representatives or legal advisors
  • credit-reporting
  • fraud-checking agencies
  • OK Labs advisors, accountants, auditors, and lawyers
  • government and regulatory authorities
  • other organizations, as required or authorized by law
  • legal process requiring disclosure of your personal information

We do not disclose your personal information to third parties for marketing their products and services.

If requested information is not provided, we may not be able or willing to fulfill the applicable purpose of collection. For example, you may not be provided with the appropriate information or services.

Accessing Your Personal Information

On request, OK Labs can provide you with access to your personal information we hold. Your request to obtain access will be dealt with in a timely manner.

If access to your personal information is denied, or OK Labs refuses to provide you with access, we will provide you with the appropriate non-access or refusal information.

Up-to-Date Personal Information

To ensure that your personal information is accurate, complete, and up-to-date, we take reasonable steps whenever we collect or use it.

If you discover your personal information is inaccurate, incomplete or out-of-date, contact us as soon as possible and we will make the corrections, or if necessary, discuss alternative actions to take.

Safeguards and Security of Information

Protecting your personal information is part of our ongoing company commitment to privacy and data security.

OK Labs takes reasonable steps to protect the personal information that we hold. We safeguard the security of your data with physical, electronic, and managerial procedures.

Your personal information may be stored either in hardcopy documents, as electronic data, or in OK Labs software or systems to help protect it from misuse, loss, unauthorized access, modification, or disclosure.

OK Labs will take every reasonable step to destroy or permanently de-identify personal information that is no longer needed.

The OK Labs site uses advanced encryption on all web pages requiring personal information. This protects the confidentiality of your personal and credit card information when transmitted online.

Receiving email

OK Labs may send you information about your account, about the products and services you purchased, or to remind you about upcoming events that you have signed up for. OK Labs does not send commercial electronic messages unless the relevant electronic account holder consents or OK Labs is otherwise permitted to send them. OK Labs includes information about OK Labs and an unsubscribe facility in commercial electronic messages it sends.

Where you provide your email address to OK Labs using the OK Labs website (for instance, by sending an electronic message or by completing a web form), OK Labs will only use your email address for the purposes for which you provided it or agreed it may be used. Your email address will not be subscribed to a mailing list without your consent.

Opting In and Opting Out

Every effort is made to provide you with the ability to receive or not to receive communications from OK Labs. We make it easy for you to opt-in or opt-out. To unsubscribe from our alerts or announcements, simply access the unsubscribe option within the OK Labs email communications or unsubscribe via this email address: unsubscribe@ok-labs.com.

Contacting OK Regarding Privacy Issues

If you have any questions about these practices, or wish to issue a concern or complaint, please contact us:

Telephone: +1 312 924 1445

We will respond to your question or complaint as soon as possible and will try to resolve any complaint as soon as possible.

▲ Back to Top